G Loomis FAQ

HOW DO I REGISTER MY ROD?

Please click HERE for step by step instructions on how to register your rod.

DOES G. LOOMIS REPAIR GUIDES?

If you are located in the United States, you may return your rod to G. Loomis for a guide repair. Please send in the entire rod, along with a completed form (click here), requesting guide repair services. Please note that we will not accept a rod for repair if it has been cut for shipping purposes. Please note that G. Loomis will only provide repair services to rods received from within the United States (repair service is not available in Canada).

DOES G. LOOMIS REPAIR GRAPHITE BREAKS OR REEL SEATS?

Please note that G. Loomis cannot provide repair services to reels seats, or graphite breaks.

DOES G. LOOMIS SELL GUIDES SEPARATELY?

No, we do not sell guides separately. However, if you are looking for a replacement guide, please call customer service to have our service team provide you with the guide model and specifications relevant to your rod; tip-top guides can be purchased through various online retailers.

CAN I PURCHASE A LOWER SECTION FOR MY FLY ROD?

Unfortunately, we do not offer individual lower sections for fly rods. If a lower section of a rod is needed or any other section outside of a rod tip, the Xpeditor program would need to be used in order to obtain the needed sections.

WHERE DO I SHIP MY ROD FOR WARRANTY PURPOSES?

Visit our Warranty page HERE 

HOW DO I SHIP MY ROD?

If you are submitting a rod for a warranty claim, G. Loomis requires that the entire rod be returned for a warranty evaluation. Ship the damaged rod in a disposable container, prepaid and insured. Use any carrier of your choice, however, we do recommend using a service that provides you with tracking information on your parcel. G. Loomis is not liable for shipments that go missing prior to their arrival at our facilities for inspection.

CAN I CUT MY ROD TO REDUCE SHIPPING COSTS?

Yes, you are allowed to cut your rod only one time for G. Loomis rods and no more than twice for Shimano rods to reduce shipping costs. Please be sure to clearly mark the area that you cut with a piece of tape so the technician is able to identify where the break is and where the rod was cut. Please note that if a G. Loomis rod is cut multiple times or the technician cannot clearly identify the breakage, the rod will not be considered for warranty. Lastly we do not accept rods that are cut for guide issues. Rods that are cut for guide issues will be subject to a fee for replacement.

WHAT HAPPENS TO MY ROD AFTER MY CLAIM IS PROCESSED?

G. Loomis does not keep your broken rod that was submitted for warranty or Xpeditor programs. Once your claim is processed your rod is destroyed. The rod that you sent in will be replaced
with the same or the closest comparable model in case your original rod is no longer processed. Please keep this in mind as we will not be able to return your previous model rod once it’s been processed if you do not like the replacement you are sent. As a reminder, we do not exchange or upgrade rods when a previous generation rod is replaced with a comparable current model. It is a like for like replacement.

THE MODEL ROD I HAVE NOW IS NOT THE ONE I WANT AS A REPLACEMENT FOR MY WARRANTY/ EXPEDITOR. CAN I SWITCH INTO ANOTHER MODEL?

If your original model rod has a direct match in length, lure and line rating or a very close comparison this is the model that would be issued as a replacement. We do not allow the switching of models between series or length/action if a comparable model is available. The exception here is if your rod does not have a direct replacement. In this instance we would allow you to pick a rod of your choosing within the price point of your original rod.

WHAT HAPPENS IF MY ROD DOES NOT PASS WARRANTY?

If the results of the inspection come back as a non-Warranty related issue, you will be offered a repair option at a fee or a discounted replacement if your rod is eligible. Please keep in mind the rod is subject to a $20 inspection in addition to the repair/replacement charge.

CAN THE SHIPPING COST BE REFUNDED IF MY ROD DOES NOT PASS A WARRANTY INSPECTION?

Unfortunately, we do not refund shipping costs for warranty items sent in for inspection. If you are unsure if your rod will pass warranty we would recommend that you use the no questions asked replacement option in the Xpeditor program.