Order Status
Has my order shipped?You will receive a shipping confirmation notice via email when your order has been received. Please make sure that both your email and shipping addresses are accurate and you are present to receive your product. Shimano cannot not ship to PO Boxes or APO's. Shimano is not responsible for lost or stolen packages. Deliveries may take up to 2 weeks (or 14 business days) but generally ship much sooner.
When will my order be delivered?
Your order will be delivered in 5 -10 business days.
When my order is delivered?
Shimano does not require a signature to release packages. Please be present to receive the goods. We recommend shipping to a place of business if you will not be home to receive delivery.
Does this program allow for backorders?
No. Customers can request to be notified when an item is back in stock via email. They will have to decide at that time if they want to purchase some items now or order all items at a later date once everything is available.
What if my credit card is not approved for the purchase?
If your credit card is not approved, you will be unable to complete your order at this time. You will still be able to use your access code at a future date.
There is a problem with my shipment, what should I do?
Please contact customer service at 1-877-577-0600.
Shipping and Returns
Shipping RatesThe shipping charge for all orders is a $3.00 flate rate.
Wrong Part Shipped
If the items shipped are different from what you ordered, Please have your shipping invoice or email handy and either call 1-877-577-0600 or email us @ fishsitefeedback@shimano.com to correct the problem.
When will my order ship?
Most items ship within two days of receiving your order but may take up to 2 weeks (or 14 business days). Depending on size of order - our warehouse determines the best carrier for shipping.
Price and Billing
Timing of billing
Your credit card will only be charged once your order has shipped.
Do I have to pay sales tax?
Only residents in CA, MA, TX and SC are required to pay sales tax.
Accepted forms of payment
We accept the following major credit cards: Visa, MasterCard and American Express
Product
If I order the wrong size can I return the item?Sorry, ALL sales are final when ordering through this program. No exchanges or refunds will be given.
Contact Shimano:
Shimano American
One Holland Drive
Irvine, Ca. 92618
1-877-577-0600